Tech Support questions
The printer helpdesk:
The tech asked her if she was "running it under Windows." The woman then responded, "No, my desk is next to the door. But that is a good point. The man sitting in the cubicle next to me is under a window, and his is working fine."
"How much free space do you have on your hard drive?" Customer: "Well, my wife likes to get up there on that Internet, and she downloaded ten hours of free space. Is that enough?"
Overheard in a computer shop:
Customer: "I'd like a mouse mat, please." Salesperson: "Certainly sir, we've got a large variety." Customer: "But will they be compatible with my computer?"
I once received a fax with a note on the bottom to fax the document back to the sender when I was finished with it, because he needed to keep it.
Customer: "Can you copy the Internet for me on this diskette?"
The local ISP:
Frequently we receive phone calls that go something like this: Customer: "Hi. Is this the Internet?"
Also some people pay for their on-line services with checks made payable to "The Internet."
Customer: "So that'll get me connected to the Internet, right?" Tech Support: "Yeah." Customer: "And that's the latest version of the Internet, right?" Tech Support: "Uhh...uh...uh...yeah."
Tech Support: "Ok Bob, let's press the control and escape keys at the same time. That brings up a task list in the middle of the screen. Now type the letter 'P' to bring up the Program Manager." Customer: "I don't have a 'P'." Tech Support: "On your keyboard, Bob." Customer: "What do you mean?" Tech Support: "'P' on your keyboard, Bob." Customer: "I'm not going to do that!"
Customer: "My computer crashed!" Tech Support: "It crashed?" Customer: "Yeah, it won't let me play my game. " Tech Support: "All right, hit Control-Alt-Delete to reboot." Customer: "No, it didn't crash-it crashed." Tech Support: "Huh?" Customer: "I crashed my game. That's what I said before. Now it doesn't work." Turned out, the user was playing Lunar Lander and crashed his spaceship. Tech Support: "Click on 'File,' then 'New Game.'" Customer: [pause] "Wow! How'd you learn how to do that?"
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